Oh there’s tons reasons why it never made it. The boxes they come in aren’t sealed the best and tend to fall apart. Sometimes the address is bad and gets kicked around in the system for a week. Sometimes the shipping label goes missing and there’s no other way to figure out where it goes. Lots of hello fresh ends up in the trash or donated. Though, they should be able to give an explanation as we have to document it each time.
Oh there’s tons reasons why it never made it. The boxes they come in aren’t sealed the best and tend to fall apart. Sometimes the address is bad and gets kicked around in the system for a week. Sometimes the shipping label goes missing and there’s no other way to figure out where it goes. Lots of hello fresh ends up in the trash or donated. Though, they should be able to give an explanation as we have to document it each time.