This feels like bad design

Smart pet-feeder company Petlibro suffered an outage on Tuesday, giving users a harsh reminder of the risks of relying on smart devices.

Petlibro makes pet feeders that connect to Wi-Fi and, for setup with Petlibro’s mobile companion app, Bluetooth. Users can set the feeders to automatically dispense food at scheduled times, which is handy for pet care when the owner is out of the home.

In a statement to The Verge, Petlibro CEO York Wu said this week’s outage was “related to how the Petlibro app communicates with devices through its online servers.”

Some user reports have also conflicted with Petlibro’s claims about offline functionality. As The Verge pointed out, various users online claimed that during the outage, their devices did not perform any scheduled feedings, performed some feedings but not others, or performed feedings late (examples here, here, here, here, and here).

  • UnLocoPoco@lemmy.world
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    2 hours ago

    Again, why do we need to unnecessarily complicate stuff with multiple IoT options?? Why can’t it have a fallback offline like idk…a SIMPLE TIMER? Or is it another case of “AI integration” into yet another thing which doesn’t need AI!

    • underscores@lemmy.zip
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      10 minutes ago

      it’s because shareholders want the company to “innovate” and in a space where nothing can really improve these devices people will add whatever is new or trendy. IoT and cloud stuff is still very trendy. I wouldn’t be surprised if there were startups or devices based on AI pet feeder tech.

      Not because it’s new and good, but because shareholders want money to go up.

  • Undvik@fedia.io
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    2 hours ago

    Thankfully I got one of the older models with zero IoT functionality. Works very well

    • ChunkMcHorkle@lemmy.world
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      6 minutes ago

      Same here, I think we’ve had it close to ten years now. After seeing how the cats respond to it we started calling it The Food God.

  • mastertigurius@lemmy.world
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    4 hours ago

    The level of sophistication of our pet feeder at home is a fistful of kibble pulled out of a bag and dropped in a bowl. If we’re away, we have a good neighbour who drops in to check on the cat, or the cat stays with my family. I’m an IT professional, and prefer my house to be as dumb as possible.

    Of course I will post a picture of my cat when mentioning him. His name is Nemo.

      • mastertigurius@lemmy.world
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        2 hours ago

        His hunger is insatiable, as evidenced by his annoyed moaning whenever he glimpses the bottom of his food bowl. His foster home had turned him into a mega-chonk, but I got him in the right track. Now he’s part killing-machine, part cuddle-machine.

  • UnLocoPoco@lemmy.world
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    2 hours ago

    Again, why do we need to unnecessarily complicate stuff with multiple IoT options?? Why can’t it have a fallback offline like idk…a SIMPLE TIMER? Or is it another case of “AI integration” into yet another thing which doesn’t need AI!

  • devaly@ani.social
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    5 hours ago

    To everyone criticizing the people who bought the device: It is sold as being capable of running without internet, and it often does. The problem is that some update along the way broke this functionality ( maybe on purpose ).

    The device has 3 D batteries to survive even power outages.

    I’m not defending the company, I absolute despise them, they lied to consumers and should suffer a class action lawsuit.

  • deathbird@mander.xyz
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    5 hours ago

    Repeat after me: Local control. Local control. Local control.

    “The Cloud” is just other people’s computers.

  • ramble81@lemmy.zip
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    6 hours ago

    automatically dispense food

    Okay

    use an app to set it up

    Makes sense

    cloud outage caused missed feedings

    wtf? Doesn’t the thing have an internal clock? Doesn’t it just set a cron job? Seriously, if you want to farm data all day long, do that and just send it back. But if having to be online to do its core function is required, that’s extremely poor design.

  • muusemuuse@sh.itjust.works
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    5 hours ago

    “So we create an unnecessary dependency to force them to upgrade whenever shareholders demand it. There’s a slight chance a malfunction will starve cats to death buuuuuut….”

  • shortwavesurfer@lemmy.zip
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    8 hours ago

    And this is why you use local only devices fools.

    Get yourself a Zigbee Pet Feeder and pair it with Home Assistant and you’re good to go.

    • NaibofTabr@infosec.pub
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      2 hours ago

      Why in fuck would a device that activates a motor once or twice a day on a schedule need any kind of network connectivity? This is an ultra-dumb programmatic function, it shouldn’t need any more compute power than an alarm clock. Why would you hook it up to a smart home anything?

      It should be exactly this complicated:

      Anything beyond that is like killing a housefly with a bazooka.

    • Signtist@bookwyr.me
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      3 hours ago

      I’ve got a dispenser that basically works like a gumball machine. Goes every day and only needs to be refilled maybe once every month or two. Even has a battery backup in case the power goes out while we’re on vacation or something. No need for smart home integration, just listen to your pet when they complain that they don’t have any food, and make sure you’re full up before leaving for an extended amount of time.

    • mecen@lemmy.ca
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      4 hours ago

      It would be nice if there is list of devices/companies which support local integration, it there anything?

      • Septimaeus@infosec.pub
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        57 minutes ago

        I got the cheapest timer-based one I could find ($18) and spliced the 5v motor wires with a Shelly switch (flashed for local-only matter).

        I settled on this solution after 3 prior attempts with more expensive feeders because none of them let me control portions and regularity adequately, which ultimately comes down to “cycle hopper motor N seconds at T1, T2, … , TK for K meals/day.”

        That’s been doing its job for nearly two years, cat’s weight stabilized, and his feast/famine eating behaviors disappeared, so I couldn’t recommend anything more complex than that.

        ETA: only important if you travel but…

        Also added a small relay that reconnects internal AA battery pack on power loss. Which converts unit back to a self-contained timer-based feeder.

        The only time that has triggered is when unplugging the unit to clean or when I’ve accidentally turned off the power strip’s energy monitor plug. Not important unless you’re away from home a lot and/or outages are common in your area.

  • tal@lemmy.today
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    7 hours ago

    I have someone coming for check-ins, but they can’t come in 5 times every day to give food,” a Reddit user said.

    You can pamper your cat however you want, but your cat is not going to die if they don’t have someone portioning out food five times a day.

    • stoy@lemmy.zip
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      4 hours ago

      The cat we had when I grew up was perfectly fine with having a bowl of dry feed over the day and night, getting wet food in the evenings.

    • Obituarykidney@lemmy.world
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      4 hours ago

      Some cats are psycho about food. Mine definitely, and screams at me for hours a day even though he knows when feeding time is and he still has food from breakfast. People recommend an automatic feeder because the cat stops associating the person with feeding time and bothers the feeder instead. I haven’t tried it yet, but it makes sense to me and would probably work on the fat cunt

    • deathbird@mander.xyz
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      5 hours ago

      It’s actually pretty handy, and can be useful for portion control too.

      There is no reason it should require a cloud connection.

      • saltesc@lemmy.world
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        4 hours ago

        can be useful for portion control too.

        Useful for those of us born without hands and brains.

    • fodor@lemmy.zip
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      3 hours ago

      If you work long shifts or overnights, maybe your cats need food more often, so what do you do. Free feed, but many experts advise against that. Well, there are various options.

    • devaly@ani.social
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      5 hours ago

      There are situations in which this device helps a lot:

      • Portion control
      • Preventing other cats from stealing food
      • Keeping the kibbles dry with silica gel packs
      • Automating food when the owner is away for some days
    • ogy@fedia.io
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      6 hours ago

      i don’t have one yet, but we’re planning to get one so we can go on overnight or even maybe 2-3 day trips without having to rely on someone coming around to feed the pets

      • kurwa@lemmy.world
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        5 hours ago

        The cheaper non smart ones work all by themselves, no cloud needed. They don’t have an app to control it unfortunately though.

      • laithness@lemmy.world
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        5 hours ago

        overnight is fine but for 2,3 days still have someone drop by to check if things are fine at least once. i read horror stories of cats being cats and landing badly from a sleeping spot and breaking a leg, or cats in a freak accident turning on the hair dryer which proceeded to blow warm air into the apartment for the whole night. and of course insanse stuff like that will happen when nobody is there to check in.

      • tal@lemmy.today
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        6 hours ago

        I think that he means just put 2-3 days of food out.

        If the cat eats wet food, that’d have spoiling problems, but I suppose that it’d probably be okay with dry kibble.

    • Zorque@lemmy.world
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      5 hours ago

      It doesn’t need it, no, but it makes life a little easier. And in this world of constant demands on our attention and time, making our lives a little easier is a vast blessing.

      • Kissaki@feddit.org
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        4 hours ago

        When I think of accessibility, I find it plausible that it’s not just convenient but essential or necessary for some people.